Host with confidence by clearly understanding cancellations! ✨

Great hosting starts with a clear understanding of cancellation procedures. By reading this guide, you’ll ensure a smooth experience for both you and your guests.

📅 How to cancel a booking

If you need to cancel a booking, please submit a cancellation request as soon as possible. Scroll to the bottom of your space page and tap [Cancel Booking] to submit a cancellation request.

If a host is unable to provide the space for any reason, the full payment will be refunded to the guest.

Please provide the information below to process cancellation promptly and accurately.

[Cancellation Request Form]

• Who is cancelling? (Guest/Host)
• Booking Reference
• Guest Name
• Event Date & Time
• Reason for cancellation

✉️ If a guest cancels a booking

Before Payment

• The booking will be automatically cancelled.The host will receive an email notification when the booking is cancelled.

After Payment

• Guest refunds and host payouts will be issued in accordance with the host’s refund policy. The refund policy applies based on the cancellation request date.

You can check the host’s refund policy on the space page.

We hope this guide empowers you to handle cancellations smoothly and keep your hosting journey on track.

We’re partnering with you for your successful hosting. 🌟